Information & Frequently Asked Questions

Please read through this section before emailing us. If your question is not answered here, we would love to hear from you and answer any questions you have.

• Specify your size: Make sure you have double checked the dimensions on your laptop before ordering. You can find dimensions for your laptop on the website of the company that makes your laptop.
• Customer Requests: Email us if you want us to make you a special size, we may be able to accommodate a special order at our discretion.
• California Residents: If you live in the state of California, you will be charged sales tax.
• Color Accuracy: Computers display color differently and the color may not be exactly the same color in reality. We do not give refunds if the color is not exactly as it was on your computer screen.
• Delivery times: Your order is usually made within 2-4 working days after we receive your order.
• Payment: HUGGz ONLY accepts payment through PayPal. This is for your protection and ours. PayPal allows you to pay using credit cards or your checking account.

Refund or Replacement Policies

We are a small business and do not mass-produce items. Every HUGGz has a touch of personal attention and is handmade. Please read our refund and exchange policy below. We will do our best to make sure that ever customer is satisfied.

Return Policy — We only refund orders for...

• Failed Delivery — All of our orders are shipped USPS Priority mail and has delivery confirmation. If USPS fails to deliver your order and it is verified, we will immediately send you a replacement.
• Replacement — If we send you the wrong HUGGz, contact us immediately. Mistakes do happen and we will quickly send you your correct order.
• Warranty — If a product falls apart within 30 days of receiving it, we will refund your purchase price. Photographic proof may be requested. (Refunds will not be given if there is evidence that you attempted to wash your HUGGz)

Care Instructions — Can I wash my HUGGz in the washing machine?

NO! If you spill something or get your HUGGz dirty, we suggest you spot clean the area using mild fabric cleaner and a wash cloth. Minky dot fabrics and Velboa Fur fabrics should not get wet. DO NOT for any reason put your HUGGz in the washing machine. The fabric will shrink and/or wrinkle. Wash at your own peril, as we will not refund your order.

How snug are iPod HUGGz?

HUGGz for iPod are very snug for a good reason. Who wants their iPod falling out? In order to pull your iPod out, pinch the bottom of your HUGGz.

***iPod mini HUGGz do not fit the same as all the other iPod .The iPod mini is a difficult model to make snug do to its rounded sides.

Can I control my iPod without taking it out of the HUGGz?

You can still use your remote control or you can use your click will directly through the fabric. If you want to see the songs you are scrolling through, you have to take it out of the HUGGz.

What is the iPod Huggz lining made from?

HUGGz iPod is lined with high quality soft black taffeta.

What is the laptop Huggz lining made from?

HUGGz laptops are lined with high quality padded quilted satin lining in black.

Is the laptop Huggz padding protective?

HUGGz will not protect your laptop from major falls or rough handling. The padding does give some protection, but it is minimal and is not meant to protect against bumps or drops.

How snug are laptop HUGGz?

HUGGz fit snuggly over your laptop at the dimensions cited above. If you laptop is smaller than the dimensions listed, your HUGGz may not be as snug. We will continue to make an ongoing list of laptops that have been tested and fit snugly. It is your responsibility to measure your laptop before you order. We do not give refunds just because your HUGGz is not as snug as you would like it to be. THE RISK IS SOLELY YOURS.

Shipping

Do you do bulk orders? Yes. Contact us for discount pricing.

How are HUGGz shipped? All orders are shipped by USPS Priority Mail.

Warranty

HUGGz stands by its products. Our products are free from defect in materials and workmanship upon arrival. If this is not the case, contact us within 30 days.

We may require you supply us with a clear digital photograph by email, so we can evaluate the problem. We may elect to replace or refund any faulty products free of charge without having the product returned to us.

This warranty does not cover accidental damage, misuse, improper care or alteration, or the natural breakdown of materials that may occur after extended use of the product. It also excludes claims for incidental or consequential loss.

If the product is found to be defective, HUGGz sole obligation and the purchaser's sole and exclusive remedy are the repair or replacement of the HUGGz itself. HUGGz shall have no liability or responsibility to the purchaser or any other person for any special, incidental or consequential losses or damages caused or alleged to be caused directly or indirectly by the product.

Except for the express warranty stated above, HUGGz makes no other warranties with respect to the product, express or implied, including but not limited to merchantability or fitness for a particular purpose.